RETURNS POLICY
Q: What do I do if I have a return?
A: Domestic returns must be requested within 14 days of your order delivery. Click here to start a return. Please keep your tracking number easily accessible as you wait for your package to ship back to us.
Q: What are your Return Guidelines?
A: In order to receive a refund, item(s) must be:
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Unworn and in the original condition
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No trace of makeup, stains, animal hair, deodorant, strong scents (perfume)
If you have an item you believe to be defective, a photo must be provided before the return is approved. If we receive back your item and find that it does not meet the above conditions, your refund can be denied.
All International sales are FINAL SALE.
Q: I bought a Final Sale item, can I return it?
A: All items that are marked final sale are not able to be refunded. This includes all international sales.
Q: Are shipping fees refundable?
A: Outbound shipping fees from the original order are not refundable.
Q: How should I ship my return?
A: Please ship any return(s) back in their original packaging. Please put the return label on an exterior shipping box or container, not on any product or apparel packaging.
Q: Can I return an item if I have an APO/FPO address?
A. We cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.
FREQUENTLY ASKED QUESTIONS
Q: How do I track my package?
A: Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!
Q: How long will it take to receive my order?
A: Orders usually go out within 1-3 business days. Domestic Orders purchased by 2pm MST with UPS Next Day Air/2nd Day Air will process the same day. Domestic Economy averages 4-8 business days for delivery, Domestic Standard averages 3-5 business days for delivery. We cannot guarantee when it will arrive as it is out of our hands once it leaves our warehouse.
We recommend you follow tracking on International Orders as delivery dates vary on destination. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out.
Q: I think my order is lost, what do I do?
A: If an item is lost during shipment prior to being marked delivered, please wait 3-5 business days for any delayed updates before contacting customer service for a refund or replacement.
Once an order is marked delivered by our shipping partners, Verso L'Alto is no longer responsible for lost or stolen packages. Please ensure your delivery address is secure, as we cannot issue refunds or replacements after delivery confirmation.
Q: How do I use a discount code?
A: During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!
Q: How do I use my gift card or store credit?
A: On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
Q: Can I use more than one discount code on an order?
A: Our system will only allow one discount code to be used on an order.
Q: How do I edit my cart?
A: Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Q: Who pays for the duty fees and/or taxes on international shipments?
A: Great question! The customer will be responsible for any duty fees and/or taxes that may be due upon receiving a package in a country other than the USA.
Q: Can I change my order?
A: Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet, and fulfill the new order that you place with your changes.
Q: I forgot to use my discount code, what do I do?
A: Please reach out to customer service, we will honor the code as long as the order was placed within the window of the active discount code.
Q: What countries are available to have orders shipped to?
A: International shipping is available, please see list below. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer.
United States
Canada
United Kingdom
Western Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
Asia
Hong Kong SAR, Japan, South Korea, Malaysia, Singapore
Oceania
Australia, New Zealand