We offer a 14-day return window. You must submit your return request within 14 days of receiving your order. This policy is firm and non-negotiable.
No International Returns
We do not accept returns on international orders.
Lost or Stolen Packages
Once an order is marked delivered by our shipping partners, Verso L'Alto is no longer responsible for lost or stolen packages. Please ensure your delivery address is secure, as we cannot issue refunds or replacements after delivery confirmation.
Condition Requirements
To qualify for a return, items must be unused, unworn, unwashed, undamaged, and in their original packaging with tags properly attached and folded.
Return Process
If your return is approved, we’ll email you a prepaid shipping label and detailed instructions for sending your item back. Returns sent without prior authorization will not be accepted.
Please check your order as soon as it arrives and reach out to us within 14 days if you notice any defects, damage, or if the wrong item was sent. We’ll review the issue promptly and make it right.
Do you ship Internationally
Yes, we do ship internationally. Please note that shipping rates may vary by destination, and at this time we are unable to accept international returns.
Start A Return
You must submit your return request within 14 days of receiving your order. This policy is firm and cannot be extended under any circumstances. International shipments are final and returns will not be accepted.
